Refund Policy

1. Overview

This Refund Policy explains when and how refunds are issued for recharge transactions made through BillBoss.

2. Eligible Refund Scenarios

You are eligible for a refund if: (a) your recharge transaction failed but the amount was debited; (b) a duplicate transaction was processed for the same recharge; (c) the recharge amount was charged but not credited to the intended mobile number or DTH account within a reasonable time.

3. Non-Refundable Scenarios

Refunds will not be issued for: (a) successfully processed and delivered recharges; (b) incorrect mobile number, operator, or DTH account details entered by the user; (c) delays caused by the operator's or DTH provider's own systems, once the recharge has been successfully delivered.

4. Refund Process

Eligible refund amounts are credited back to the original payment method used, typically within 5-7 working days of the issue being verified.

5. How to Request a Refund

To request a refund, email Support@billboss.info with your transaction details (date, amount, mobile/DTH number, and transaction ID if available). Our team will review and respond within 2 business days.

6. Contact Us

For any refund-related queries, reach us at Support@billboss.info.